The latest Ringotel update is here, and it’s one of our most significant to date. Here is a look at the key features and enhancements in this release.

TL;DR

• Login via Google and Microsoft 365 Single Sign-On (SSO) Authentication.
• Self-Service Password Resets for users.
• Refreshed Login Screen UI.
• SMS messages auto-deletion for HIPAA Compliance and Data Privacy.
• G722 audio codec support.
• Audio-visual alerts on BLF status change.
• New CRM Integration (Copper CRM, QuickBooks, Recruit CRM).
• and more.

Login via Google and Microsoft 365 Single Sign-On (SSO) Authentication

Ringotel now supports Single Sign-On via Google and Microsoft 365. This allows users to authenticate using their existing corporate credentials, eliminating the need for separate passwords. This update streamlines the onboarding process for large teams and allows IT administrators to enforce centralised multi-factor authentication (MFA) policies.

How does it work?

The SSO integration can be enabled like any other integration on the organisation level.

Once the integration is configured, the welcome email will include updated instrictions. The QR code will also automatically navigate users to the connected service for authentication. Also, the softphone's login screen will include the SSO authentication option:

Note:

Users need to have an email address associated with their Google or MS 365 accounts specified in their settings.

Self-Service password resets for users

This release grants users the ability to reset their own passwords directly through the application, reducing the volume of basic support tickets for administrators.

How does it work?

On the updated Login Page UI, users can now press the "Forgot password?" button if they have forgotten their login credentials or if their password link has been invalidated. After providing the organisation domain and username, the system will send an email with password reset instructions.

Note:

Users need to have their email address specified in their Ringotel account settings.

Refreshed Login Screen UI

We have also refreshed the Login Screen UI, making it more user-friendly and with added support for the latest features, such as SSO login and password reset.

Initially, the login screen displayed only a “Domain” field, which, when filled in, provides users with authentication methods.

It also improves the user experience on the initial screen by offering a clear button to scan the QR code.

SMS messages auto-deletion

To support healthcare and legal service providers, we have introduced a Message Time-To-Live (TTL) setting for SMS. Administrators can now configure automatic deletion intervals for text messages at the number level. This ensures that sensitive patient or client data is not stored indefinitely on the platform, directly supporting HIPAA compliance and internal data retention policies.

G722 audio codec support

The application now supports the G722 audio codec, providing high-definition voice quality for clearer conversations. You can now select G722 in the audio codec selection in the connection settings.

Audio-visual alerts on BLF status change

The desktop app for PC, Mac, and Linux has been updated with audio-visual alerts on BLF status change, that trigger whenever a BLF (Busy Lamp Field) button state changes. You can enable the status change alerts in the BLF button settings:

New CRM Integrations

We have launched a native integration with Copper CRM that offers the following features:

• Identifies contacts on incoming and outgoing calls.
• Automatically creates Activity entities for incoming and outgoing calls.
• Syncs call comment with the corresponding call activity record in CRM.
• Provides links to open Activity and Contact entities from the Ringotel app.
• Allows you to create contacts in CRM using the Ringotel mobile or desktop app.
• Imports contacts from CRM into the Contact lists of Ringotel users.

More on integration here.

QuickBooks integration offers the following features:

• Provides links to Customer entities from the Ringotel app.
• Allows you to create contacts in QuickBooks using the Ringotel mobile or desktop app.
• Imports Customers from QuickBooks into the Contact lists of Ringotel users.

Find out more about the integration setup in our help centre.

Recruit CRM integration is now available offering the following features:

• Create Contacts in Recruit CRM from Ringotel and edit the Contacts created this way.
• Identifies Contacts on incoming and outgoing calls.
• Automatically creates Call entities for incoming and outgoing calls associated with existing Recruit CRM Contacts.
• Syncs call comment with the call note record in CRM. If AI recap is enabled, the recap of the call is brought from Ringotel to Recruit CRM in the call note.
• Provides links to open Call and Contact entities from the Ringotel app.
• Imports contacts from CRM into the Contact lists of Ringotel users.

Find out more in our help centre.

For Developers

Modification of call history entries and notes via the API

To sync a record about an outbound or inboud call, send a "message" method with the "content" object that describes the calls detail and the "type" parameter with the value of number 8.

{     "method": "message",     
      "params":{         
          "sessionid": "1738273559644-acb978e33dd4646786",          
          "content": {             
              "activity_type":"outbound",             
              "call_duration":105,             
              "caller_number":"9009",             
              "called_number":"380820432435",             
              "call_subject":"Brieff Utterances",             
              "call_summary":"The conversation consists of brief, repetitive utterances from both speakers, primarily 'Oh' and 'I don't know'.",             
              "call_transcription":"17191774976125638450-1759295823160-e4984da8007a55ac96.json"         
        },         
        "type": 8,         
        "orgid": "17076444409917912922"     
    } 
}

Other features and improvements

• Automatic Call Pickup can now be enabled for all users under Specific Connection > Features, giving admins more granular control over how calls are handled across specific users.
• Admins can now disable update pop-ups for desktop app users. This option has been added to the connection settings (Features > App Updates section > Do not notify about updates).
• The built-in browser in the PC client now re-initialises its state after the right panel is hidden, allowing users to continue browsing exactly where they stopped.
• Pressing the call button on an empty keypad in the desktop app will now automatically paste the last dialed number for quicker redialing.
• We have fixed a specific issue on Android regarding sharing .wav files via Gmail.
• Linux users will benefit from an improved update and logging mechanism for better stability.
• We have updated our Slovenian translations to support our growing global user base (Special thanks to our partners in Slovenia who kindly provided improved translations in their native language).
• New Versioning Format has been introduced to the Android and desktop apps, providing better clarity on our release cycle. The following format has been implemented: 5.8.Month.Day (e.g., 5.8.02.16).
• Google Contacts integration now supports personal Gmail accounts. Previously, only Google Workspace accounts have been supported.

As we wrap up 2025, we want to thank you for being a part of the Ringotel community. This year has been focused on improving the reliability of the platform and improving the experience for Ringotel users.

TL;DR

• macOS arm64 version
• Import SMS numbers in bulk
• Opt-out list management
• "Always on top" feature in the desktop app
• Prevent password change for users
• Sync call activity with the updated "message" API method
• What's next in 2026

Native macOS performance: Our new macOS arm64 version is here! Enjoy improved performance on Apple Silicon, native "Keep in Dock" support, and seamless Click-to-Call functionality.

Import SMS numbers and new Opt-out list management: You can now import SMS numbers in bulk, auto-assign users and apply settings to hundreds SMS numbers at once.

We also added Opt-out list management that allows admins to add or remove numbers that asked to stop communnication through the built-in 10DLC opt-out feature.

Always on Top: Quickly toggle the desktop app (supported on the latest versions for Windows and Mac) to stay always on top of other windows by right-clicking the taskbar icon.

Prevent password change for users: Admins can now prevent password changes for users to enhance security.

For Developers

We have updated the "message" method of the Messaging API to allow you to sync not only your message history, but also your call history.

You can sync your call activity using the updated "message" API method as follows:

{
    "method": "message",
    "params": {
        "sessionid": "1738273559644-acb978e33dd4646786",
        "content": {
            "activity_type": "outbound",
            "call_duration": 105,
            "caller_number": "9009",
            "called_number": "380820432435",
            "call_subject": "Brieff Utterances",
            "call_summary": "The conversation consists of brief, repetitive utterances from both speakers, primarily 'Oh' and 'I don't know'."
        },
        "type": 8,
        "orgid": "17076444409917912922"
    }
}

Looking ahead to 2026

We aren’t slowing down! In 2026, look forward to:

• Single Sign-On (SSO): Log in securely via Google and Microsoft 365.
• Unified BLF Buttons: Status indicators and short-code dialing in one button!
• G722 audio codec support.
• AI Agents.
• and more

Thank you for a wonderful 2025. We look forward to connecting with you in the New Year!

We are excited to share some exciting updates and new features added to the Ringotel apps and platform over the past few weeks.

Screen capture prevention

The latest Windows desktop app now has a screen capture prevention mechanism. It can only be enabled via the admin panel (the changes require a restart of the app to take effect).

If this option is enabled, users will not be able to take screenshots of Softphone app content (currently only supported on Windows devices).

Mute outgoing team messages in shared SMS chats

An option has been implemented that disables notifications about outgoing SMS messages sent by other team members in shared chats. To enable it, in the Ringotel admin panel, open the user menu > Settings > enable the option "Mute outgoing team messages in SMS chats".

This option will be added to the app's settings in future versions. It is designed to reduce distractions when working in multiple shared SMS chats.

Screen Pop-ups on incoming calls with enabled integration

If CRM or cloud contacts integration is enabled, you can specify the integration ID in the screen pop-up settings in the Ringotel admin portal to enable automatic opening of a contact's profile during an incoming call (or after answering an incoming call) if their phone number matches the records in the CRM.

To enble screen pop-ups for integrations, navigate to an organisation > connection Features settings > Screen Pop-ups > in the "Screen pop-up URL/Path" field, specify integration ID (e.g. HubSpot), then click Save changes.

Tip: You can find the integration ID in the settings of a specific integration or by going to Menu > Integrations.

New Integrations

We've added the following CRM integrations so you can sync your users' data with the tools they use.

• Creatio CRM
• ERPNext
• Freshsales

Additionally, the following changes and improvements have been made to existing integrations.

• Added "address" field to Wealthbox, Freshdesk, GoHighLevel. This allows you to synchronize the contact address with the mentioned CRM systems when creating or editing a contact.
• Pipedrive: All created call activities are automatically set to “Done” when the call is completed, so there’s no need to manually change the status. The default call activity subject has also been changed to show more details about the call. You can find more details about this change in our news center.

For Developers

Webhook integration: New "CreateActivity" method

We've added a new "CreateActivity" method to the Webhook integration, so you can now use it to collect call data immediately after a user or other party picks up the phone and the call is connected. You can find more details in our documentation.

Zapier integration example

Don't see the integration you need right now? Learn how to set up Zapier workflows with Ringotel here. With the Ringotel Webhook integration, you can create simple Zaps to transfer data from Ringotel to Zapier-supported apps!

Changes to Voip.ms integration

Due to recent changes in Voip.ms handling of messages longer than 160 characters, we have implemented conditional use of the MMS endpoint as per the operator's documentation. Please note that if users send a message longer than 160 characters, it will be sent as an MMS message.

API: New methods

We've added the following methods to the Admin API to help you control your use of AI Assistant:

getAIUsageInfo: Returns data about AI Assistant usage by each user in the organization for the specified time range.

{
    "method": "getAIUsageInfo",
    "params": {
        "domain": "companyabcd",
        "begin": 1760828400000,
        "end": 1763510399000
    }    
}

getAccountStatistics: Returns data about AI Assistant usage in each organization for the specified time period.

{
    "method": "getAccountStatistics",
    "params": {
        "begin": 1760828400000,
        "end": 1763510399000
    }
}

Pass custom data in the “initCall” requests.

You can now pass custom data in the "initCall" API request and then receive that data in subsequent notifications to your webhook URL specified in your webhook integration settings, so you can easily map webhooks to your internal data (such as company ID, module ID, and user ID). This improvement should simplify integration, reduce database lookups, and make webhook processing more robust.

For example:

"initCall" request

{
    "method": "initCall",
    "params":{
        "from":"511",
        "tonumber": "0851344344",
        "toname": "Test",
        "orgid": "17629027527954336546",
        "custom_data": {
            "param1": "testValue1",
            "param2": "testValue2"
        }
    }
}

"StopCallActivity" notification to the Webhook

{   
    "method": "StopCallActivity",
    "api_token": "",   
    "params": {     
        "call_end": 1762903208319,
        "extension": "511",     
        "user_id": "17629028023247184684",     
        "activity_type": "outbound",     
        "call_cause": "0",     
        "call_start": 1762903182412,     
        "called_number": "0851344344",     
        "caller_number": "511",     
        "call_duration": 19,     
        "call_id": "1762903182412-ffe4731537a8a93de8"   
    },   
    "custom_data": {     
        "param1": "testValue1",     
        "param2": "testValue2"   
    } 
}

"UpdateCallRecording" notification

{   
    "method": "UpdateCallRecording",   
    "api_token": "",   
    "params": {     
        "call_recording_url": "https://uk.ringotel.co/public/DLA35vQKGC....AJKEqkB4nHybsEIF8.wav",     
        "call_id": "1762903182412-ffe4731537a8a93de8"   
    },   
    "custom_data": {     
        "param1": "testValue1",     
        "param2": "testValue2"   
    } 
}

We hope you'll find these udpates helpful. As always, we happy to hear from you should have any questions or feedback!

We've made the following changes to the Pipedrive integration to improve the overall experience and the workflow.

Previously, when a call activity was created in Pipedrive, it had a status of "Pending" and a phone number as the default activity subject. This was inconvenient because activities with a status of "Pending" needed to be marked as "Done" or they will go into a "Overdue" state, which is undesirable.

Currently, call activities are automatically marked as "Done" and the default activity subject is listed as "Outgoing call to <number>" or "Incoming call from <number>" for clarity.

We hope this update alines with your current workflow, but please let us know if you have any questions or feedback.

We're thrilled to announce that Ringotel has officially launched its all-new website and moved to our sleek new main domain: ringotel.com

We're incredibly excited about this next chapter and invite you to explore the new ringotel.com today!

As always, we are looking forward to hear from you if you have any feedback or suggestions.

Visit us now: www.ringotel.com

Thank you and stay tuned.

Our AI Assistant is officially launched on October 6, 2025 and became a core part of the Ringotel platform! You can already take advantage of these game-changing features:

• Intelligent Call Summaries: We’ve significantly improved our call summary engine, so you get concise, accurate recaps of every conversation that are fully customizable to your business needs - from simple notes to extracting key points, action items, and sentiment analysis. Just input the right summarization prompt, and the AI Assistant will do its magic.
• Searchable Multi-Channel Transcriptions: Our AI Assistant now uses multi-channel transcription to accurately identify and distinguish between different speakers in a conversation. And with the search feature, you can find specific keywords and discussed information. Users can also share transcriptions as a TXT file for audit or post-processing.
• Full Control: Ringotel administrators have the flexibility to enable/disable AI Assistant features and call transcription separately, for each user. Moreover, users have the option to disable call transcription on a per-call basis or turn it off completely in their app settings.
• Seamless CRM & Webhook Integration: With the CRM or Webhook integration, AI Assistant will automatically log call insights, tasks, and customer data into your CRM, ensuring that every piece of information is captured and accessible, or send them to your webhook (like Zapier or n8n!) to build advanced workflows.
• Works with Your Desk Phone: Our AI Assistant is available not just for softphone calls. It seamlessly works with calls made from your connected desk phone (registered through Ringotel), making sure that no valuable information is missed.

Pricing

Starting on October 6, 2025, the following per-minute pricing is applied for calls where the AI Assistant was enabled:

Minutes/month* -- Price per minute

0-20,000 -- €0.010

20,001-50,000 -- €0.009

50,001-100,000 -- €0.008

100,001-300,000 -- €0.007

300,001-500,000 -- €0.006

over 500,000 -- €0.005

*Total number of minutes per Ringotel account per month.

Promotional credits

We are also introducing monthly promotional minutes for Ringotel partners to make it easier for users to use the features. The amount of credit applied to a partner will depend on the partner's subscription tier:

Tier 0 - 500 minutes

Tier 1 - 1000 minutes

Tier 2 - 2000 minutes

Tier 3 - 4000 minutes

Tier 4 - 8000 minutes

Tier 5 - 16000 minutes

Tip: You can find your account's current tier level and the total usage in your Ringotel admin portal > Menu > Billing.

How do promotional credits work?

The promotional minutes will be applied each month according to the current subscription tier level. If not fully used, the promotional minutes will not roll over to the next month. They will be applied as a discount on the invoice for the AI Assistant subscription.

If you have any questions or feedback, please contact our team via the live chat or at support@ringotel.co and we will be happy to help.

We have some exciting news to share! Your feedback drives our innovation, and this month, we’re thrilled to announce updates that will make your business communication even smarter and more efficient.

TL;DR

• New and smarter AI Assistant
• Improved desktop app navigation
• MMS Message Compression
• Add sign-up link to your branded app
• New Admin API methods
• and more!

New and smarter AI Assistant

Our AI Assistant officially launches on October 6 and becomes a core part of the Ringotel platform! You can already take advantage of these game-changing features:

• Intelligent Call Summaries: We’ve significantly improved our call summary engine, so you get concise, accurate recaps of every conversation that are fully customizable to your business needs - from simple notes to extracting key points, action items, and sentiment analysis. Just input the right summarization prompt, and the AI Assistant will do its magic.
• Searchable Multi-Channel Transcriptions: Our AI Assistant now uses multi-channel transcription to accurately identify and distinguish between different speakers in a conversation. And with the search feature, you can find specific keywords and discussed information. Users can also share transcriptions as a TXT file for audit or post-processing.
• Full Control: Ringotel administrators have the flexibility to enable/disable AI Assistant features and call transcription separately, for each user. Moreover, users have the option to disable call transcription on a per-call basis or turn it off completely in their app settings.
• Seamless CRM & Webhook Integration: With the CRM or Webhook integration, AI Assistant will automatically log call insights, tasks, and customer data into your CRM, ensuring that every piece of information is captured and accessible, or send them to your webhook (like Zapier or n8n!) to build advanced workflows.
• Works with Your Desk Phone: Our AI Assistant is available not just for softphone calls. It seamlessly works with calls made from your connected desk phone (registered through Ringotel), making sure that no valuable information is missed.

Starting on October 6, the following per-minute pricing will be applied for calls where the AI Assistant was enabled:

Minutes/month -- Price per minute

0-20,000 -- €0.010

20,001-50,000 -- €0.009

50,001-100,000 -- €0.008

100,001-300,000 -- €0.007

300,001-500,000 -- €0.006

over 500,000 -- €0.005

We've tried to make pricing as simple as possible, but please let us know if you have any thoughts on this. We're also working on monthly promotional minutes for Ringotel partners to facilitate feature adoption among the users.

Improved desktop app navigation

We’ve heard you loud and clear. New and improved navigation is coming to your desktop app with all-new icons and clear labels.

Navigation becomes more intuitive and user friendly. Stay tuned for more updates!

MMS Message Compression

Say goodbye to failed MMS messages! We’ve implemented automatic compression for large images to ensure your photos fit within carrier limits, so your messages always get through. The files compression is now available for all customers who are using our out-of-the-box SMS/MMS integrations.

Files in the following formats are compressed if their size exceeds the carrier's limits: PNG, JPG, JPEG.

Add sign-up link to your branded app

White-Label customers can now direct users to a sign-up link on your branded sign-in page, making it easier than ever for new users to get started. Please reach out to our team at support@ringotel.co to request the Sign-up link for your branded app. The link will be added to mobile and desktop apps.

For Developers

We've introduced new API methods to the Admin API, giving developers more control over their users' data.

Method deleteRecordings

Delete all call recordings for a specific user. For example:

{
  "method": "deleteRecordings",
  "params": {
    "userid": "17570892901214969427",
    "domain": "companyabcd"
  }
}

Method deleteTranscriptions

Delete all call transcriptions for a specific user. For example:

{
  "method": "deleteTranscriptions",
  "params": {
    "userid": "17570892901214969427",
    "domain": "companyabcd"
  }
}

Read more in the API documentation.

In Case You Missed It

If you haven't had a chance to check out these updates, now's the time!

• Template SMS Messages: Create and use template headers and footers for your SMS messages to maintain brand consistency and ensure compliance. Configure it for your SMS numbers now! (available for SMS via Integrations)
• User Departments: Organize your team and simplify management by creating user departments in the admin portal. Add department in the user's settings.
• FusionPBX Integration: Exciting news for FusionPBX users. You can now create and manage your Ringotel organizations directly from the FusionPBX admin console. This is all thanks to the official Ringotel Feature Side App, which seamlessly integrates with your FusionPBX. We are super excited and greatful for FusionPBX creators and the community for making the integration available to everyone.
• Block Phone Numbers: Ringotel Admins and users can now block phone numbers for the entire organization with the option to prevent users from blocking numbers themselves.
• Updated User-Agent: You can now specify the custom User-Agent string that will be sent in the REGISTER requests and INVITEs from Ringotel to your PBX server. You can update User-Agent string in your Ringotel admin portal > Menu > Integrations > Global Settings. Please note that all existing connections must be re-saved for the new User-Agent string to take effect.

That's all for now! We're excited to deliver you these new features, and always happy to hear your feedback.

Thank you for being a part of the Ringotel community!

Best regards,

Ringotel Team

Exciting news for FusionPBX users. You can now create and manage your Ringotel organization directly from the FusionPBX admin console. This is all thanks to the official Ringotel Feature Side App (BETA), which is supported by the FusionPBX creators and the community, and seamlessly integrates with your FusionPBX.

This app helps administrators with the following:

• Manage Extensions: Control your FusionPBX extensions.
• Bind Extensions to Ringotel: Connect and synchronize your extensions with Ringotel.
• Monitor Ringotel Status: View the Ringotel status for extensions within FusionPBX.
• Bandwidth Integration: Integrate with Bandwidth for existing Ringotel users.
• Call Parks: Enable and manage call parking functionality directly within the Ringotel environment.

This new integration streamlines user management for those using both FusionPBX and Ringotel.

Check out the app and the demo on Github.

Last month, we added several new features and improvements to Ringotel. Here's what's new in Ringotel:

Departments

Users can now be sorted by their departments. You can add departments in your Ringotel admin portal, in the user's profile settings.

Users will be able to see and filter their teammates based on departments:

Learn more about departments in our help center.

Block list

Users can now block incoming calls and SMS from selected contacts and phone numbers. Here is how to use the block list feature in your desktop app:

Note: Contacts blocked through the app or admin portal appear on the block lists of all users in a specific organization.

To block a new number:

1. Navigate to Menu > Blocked.
2. In the text field, enter the phone number, then click on that number under the “New contact” header.
3. In the appeared pop-up, optionally specify the contact name and the reason for blocking this number.
4. Press the “Block” button to confirm.

To block an existing contact:

1. Navigate to Contacts tab.
2. Find and select the contact in the list.
3. In the contact profile, click on the three-dots menu and select “Block”.
4. Alternatively, right-click on the record in the contact list and in the context menu select “Block”.

To unblock a blocked contact:

1. Navigate to Menu > Blocked.
2. Find and select the contact in the list.
3. In the blocked contact profile, click the “Unblock” button.

Learn more about blocking numbers using the mobile and desktop apps in our help center.

Manage the block list in the admin portal

Ringotel administrators can also manage block lists via the admin portal (organisation > Contacts > Blocked).

Learn more about managing block lists via the admin portal in our help center.

That's all for now, but stay tuned as more great features are coming soon. We look forward to your feedback or suggestions.

We are making a small but important change to the Zoho CRM and Zoho One integrations.

Previously, the duration format was mm:ss. This means minutes and seconds were displayed in the Duration fields of CRM records.

After the update, it becomes HH:mm (hours and minutes) to comply with CRM documentation and to ensure that the duration is displayed correctly in CRM logs for long calls of more than 99 minutes.

The update will be implemented soon. We appreciate your understanding as this change may cause some inconvenience, but it is necessary to ensure that the data recorded in your CRM system is accurate.

If you have any questions or concerns, please let us know.