Latest News from the Ringotel team
Feature update

Pipedrive integration changes

Alex avatar
Shared by Alex • November 17, 2025

We've made the following changes to the Pipedrive integration to improve the overall experience and the workflow.

Previously, when a call activity was created in Pipedrive, it had a status of "Pending" and a phone number as the default activity subject. This was inconvenient because activities with a status of "Pending" needed to be marked as "Done" or they will go into a "Overdue" state, which is undesirable.

Currently, call activities are automatically marked as "Done" and the default activity subject is listed as "Outgoing call to <number>" or "Incoming call from <number>" for clarity.

We hope this update alines with your current workflow, but please let us know if you have any questions or feedback.