Zoho integration update

We are making a small but important change to the Zoho CRM and Zoho One integrations.

Previously, the duration format was mm:ss. This means minutes and seconds were displayed in the Duration fields of CRM records.

After the update, it becomes HH:mm (hours and minutes) to comply with CRM documentation and to ensure that the duration is displayed correctly in CRM logs for long calls of more than 99 minutes.

The update will be implemented soon. We appreciate your understanding as this change may cause some inconvenience, but it is necessary to ensure that the data recorded in your CRM system is accurate.

If you have any questions or concerns, please let us know.