We have some exciting news to share! Your feedback drives our innovation, and this month, we’re thrilled to announce updates that will make your business communication even smarter and more efficient.

TL;DR

• New and smarter AI Assistant
• Improved desktop app navigation
• MMS Message Compression
• Add sign-up link to your branded app
• New Admin API methods
• and more!

New and smarter AI Assistant

Our AI Assistant officially launches on October 6 and becomes a core part of the Ringotel platform! You can already take advantage of these game-changing features:

• Intelligent Call Summaries: We’ve significantly improved our call summary engine, so you get concise, accurate recaps of every conversation that are fully customizable to your business needs - from simple notes to extracting key points, action items, and sentiment analysis. Just input the right summarization prompt, and the AI Assistant will do its magic.
• Searchable Multi-Channel Transcriptions: Our AI Assistant now uses multi-channel transcription to accurately identify and distinguish between different speakers in a conversation. And with the search feature, you can find specific keywords and discussed information. Users can also share transcriptions as a TXT file for audit or post-processing.
• Full Control: Ringotel administrators have the flexibility to enable/disable AI Assistant features and call transcription separately, for each user. Moreover, users have the option to disable call transcription on a per-call basis or turn it off completely in their app settings.
• Seamless CRM & Webhook Integration: With the CRM or Webhook integration, AI Assistant will automatically log call insights, tasks, and customer data into your CRM, ensuring that every piece of information is captured and accessible, or send them to your webhook (like Zapier or n8n!) to build advanced workflows.
• Works with Your Desk Phone: Our AI Assistant is available not just for softphone calls. It seamlessly works with calls made from your connected desk phone (registered through Ringotel), making sure that no valuable information is missed.

Starting on October 6, the following per-minute pricing will be applied for calls where the AI Assistant was enabled:

Minutes/month -- Price per minute

0-20,000 -- €0.010

20,001-50,000 -- €0.009

50,001-100,000 -- €0.008

100,001-300,000 -- €0.007

300,001-500,000 -- €0.006

over 500,000 -- €0.005

We've tried to make pricing as simple as possible, but please let us know if you have any thoughts on this. We're also working on monthly promotional minutes for Ringotel partners to facilitate feature adoption among the users.

Improved desktop app navigation

We’ve heard you loud and clear. New and improved navigation is coming to your desktop app with all-new icons and clear labels.

Navigation becomes more intuitive and user friendly. Stay tuned for more updates!

MMS Message Compression

Say goodbye to failed MMS messages! We’ve implemented automatic compression for large images to ensure your photos fit within carrier limits, so your messages always get through. The files compression is now available for all customers who are using our out-of-the-box SMS/MMS integrations.

Files in the following formats are compressed if their size exceeds the carrier's limits: PNG, JPG, JPEG.

Add sign-up link to your branded app

White-Label customers can now direct users to a sign-up link on your branded sign-in page, making it easier than ever for new users to get started. Please reach out to our team at support@ringotel.co to request the Sign-up link for your branded app. The link will be added to mobile and desktop apps.

For Developers

We've introduced new API methods to the Admin API, giving developers more control over their users' data.

Method deleteRecordings

Delete all call recordings for a specific user. For example:

{
  "method": "deleteRecordings",
  "params": {
    "userid": "17570892901214969427",
    "domain": "companyabcd"
  }
}

Method deleteTranscriptions

Delete all call transcriptions for a specific user. For example:

{
  "method": "deleteTranscriptions",
  "params": {
    "userid": "17570892901214969427",
    "domain": "companyabcd"
  }
}

Read more in the API documentation.

In Case You Missed It

If you haven't had a chance to check out these updates, now's the time!

• Template SMS Messages: Create and use template headers and footers for your SMS messages to maintain brand consistency and ensure compliance. Configure it for your SMS numbers now! (available for SMS via Integrations)
• User Departments: Organize your team and simplify management by creating user departments in the admin portal. Add department in the user's settings.
• FusionPBX Integration: Exciting news for FusionPBX users. You can now create and manage your Ringotel organizations directly from the FusionPBX admin console. This is all thanks to the official Ringotel Feature Side App, which seamlessly integrates with your FusionPBX. We are super excited and greatful for FusionPBX creators and the community for making the integration available to everyone.
• Block Phone Numbers: Ringotel Admins and users can now block phone numbers for the entire organization with the option to prevent users from blocking numbers themselves.
• Updated User-Agent: You can now specify the custom User-Agent string that will be sent in the REGISTER requests and INVITEs from Ringotel to your PBX server. You can update User-Agent string in your Ringotel admin portal > Menu > Integrations > Global Settings. Please note that all existing connections must be re-saved for the new User-Agent string to take effect.

That's all for now! We're excited to deliver you these new features, and always happy to hear your feedback.

Thank you for being a part of the Ringotel community!

Best regards,

Ringotel Team