The latest Ringotel update is here, and it’s one of our most significant to date. Here is a look at the key features and enhancements in this release.

TL;DR

• Login via Google and Microsoft 365 Single Sign-On (SSO) Authentication.
• Self-Service Password Resets for users.
• Refreshed Login Screen UI.
• SMS messages auto-deletion for HIPAA Compliance and Data Privacy.
• G722 audio codec support.
• Audio-visual alerts on BLF status change.
• New CRM Integration (Copper CRM, QuickBooks, Recruit CRM).
• and more.

Login via Google and Microsoft 365 Single Sign-On (SSO) Authentication

Ringotel now supports Single Sign-On via Google and Microsoft 365. This allows users to authenticate using their existing corporate credentials, eliminating the need for separate passwords. This update streamlines the onboarding process for large teams and allows IT administrators to enforce centralised multi-factor authentication (MFA) policies.

How does it work?

The SSO integration can be enabled like any other integration on the organisation level.

Once the integration is configured, the welcome email will include updated instrictions. The QR code will also automatically navigate users to the connected service for authentication. Also, the softphone's login screen will include the SSO authentication option:

Note:

Users need to have an email address associated with their Google or MS 365 accounts specified in their settings.

Self-Service password resets for users

This release grants users the ability to reset their own passwords directly through the application, reducing the volume of basic support tickets for administrators.

How does it work?

On the updated Login Page UI, users can now press the "Forgot password?" button if they have forgotten their login credentials or if their password link has been invalidated. After providing the organisation domain and username, the system will send an email with password reset instructions.

Note:

Users need to have their email address specified in their Ringotel account settings.

Refreshed Login Screen UI

We have also refreshed the Login Screen UI, making it more user-friendly and with added support for the latest features, such as SSO login and password reset.

Initially, the login screen displayed only a “Domain” field, which, when filled in, provides users with authentication methods.

It also improves the user experience on the initial screen by offering a clear button to scan the QR code.

SMS messages auto-deletion

To support healthcare and legal service providers, we have introduced a Message Time-To-Live (TTL) setting for SMS. Administrators can now configure automatic deletion intervals for text messages at the number level. This ensures that sensitive patient or client data is not stored indefinitely on the platform, directly supporting HIPAA compliance and internal data retention policies.

G722 audio codec support

The application now supports the G722 audio codec, providing high-definition voice quality for clearer conversations. You can now select G722 in the audio codec selection in the connection settings.

Audio-visual alerts on BLF status change

The desktop app for PC, Mac, and Linux has been updated with audio-visual alerts on BLF status change, that trigger whenever a BLF (Busy Lamp Field) button state changes. You can enable the status change alerts in the BLF button settings:

New CRM Integrations

We have launched a native integration with Copper CRM that offers the following features:

• Identifies contacts on incoming and outgoing calls.
• Automatically creates Activity entities for incoming and outgoing calls.
• Syncs call comment with the corresponding call activity record in CRM.
• Provides links to open Activity and Contact entities from the Ringotel app.
• Allows you to create contacts in CRM using the Ringotel mobile or desktop app.
• Imports contacts from CRM into the Contact lists of Ringotel users.

More on integration here.

QuickBooks integration offers the following features:

• Provides links to Customer entities from the Ringotel app.
• Allows you to create contacts in QuickBooks using the Ringotel mobile or desktop app.
• Imports Customers from QuickBooks into the Contact lists of Ringotel users.

Find out more about the integration setup in our help centre.

Recruit CRM integration is now available offering the following features:

• Create Contacts in Recruit CRM from Ringotel and edit the Contacts created this way.
• Identifies Contacts on incoming and outgoing calls.
• Automatically creates Call entities for incoming and outgoing calls associated with existing Recruit CRM Contacts.
• Syncs call comment with the call note record in CRM. If AI recap is enabled, the recap of the call is brought from Ringotel to Recruit CRM in the call note.
• Provides links to open Call and Contact entities from the Ringotel app.
• Imports contacts from CRM into the Contact lists of Ringotel users.

Find out more in our help centre.

For Developers

Modification of call history entries and notes via the API

To sync a record about an outbound or inboud call, send a "message" method with the "content" object that describes the calls detail and the "type" parameter with the value of number 8.

{     "method": "message",     
      "params":{         
          "sessionid": "1738273559644-acb978e33dd4646786",          
          "content": {             
              "activity_type":"outbound",             
              "call_duration":105,             
              "caller_number":"9009",             
              "called_number":"380820432435",             
              "call_subject":"Brieff Utterances",             
              "call_summary":"The conversation consists of brief, repetitive utterances from both speakers, primarily 'Oh' and 'I don't know'.",             
              "call_transcription":"17191774976125638450-1759295823160-e4984da8007a55ac96.json"         
        },         
        "type": 8,         
        "orgid": "17076444409917912922"     
    } 
}

Other features and improvements

• Automatic Call Pickup can now be enabled for all users under Specific Connection > Features, giving admins more granular control over how calls are handled across specific users.
• Admins can now disable update pop-ups for desktop app users. This option has been added to the connection settings (Features > App Updates section > Do not notify about updates).
• The built-in browser in the PC client now re-initialises its state after the right panel is hidden, allowing users to continue browsing exactly where they stopped.
• Pressing the call button on an empty keypad in the desktop app will now automatically paste the last dialed number for quicker redialing.
• We have fixed a specific issue on Android regarding sharing .wav files via Gmail.
• Linux users will benefit from an improved update and logging mechanism for better stability.
• We have updated our Slovenian translations to support our growing global user base (Special thanks to our partners in Slovenia who kindly provided improved translations in their native language).
• New Versioning Format has been introduced to the Android and desktop apps, providing better clarity on our release cycle. The following format has been implemented: 5.8.Month.Day (e.g., 5.8.02.16).
• Google Contacts integration now supports personal Gmail accounts. Previously, only Google Workspace accounts have been supported.