New in Ringotel (June edition)

Last month, we added several new features and improvements to Ringotel. Here's what's new in Ringotel:

Departments

Users can now be sorted by their departments. You can add departments in your Ringotel admin portal, in the user's profile settings.

Users will be able to see and filter their teammates based on departments:

Learn more about departments in our help center.

Block list

Users can now block incoming calls and SMS from selected contacts and phone numbers. Here is how to use the block list feature in your desktop app:

Note: Contacts blocked through the app or admin portal appear on the block lists of all users in a specific organization.

To block a new number:

1. Navigate to Menu > Blocked.
2. In the text field, enter the phone number, then click on that number under the “New contact” header.
3. In the appeared pop-up, optionally specify the contact name and the reason for blocking this number.
4. Press the “Block” button to confirm.

To block an existing contact:

1. Navigate to Contacts tab.
2. Find and select the contact in the list.
3. In the contact profile, click on the three-dots menu and select “Block”.
4. Alternatively, right-click on the record in the contact list and in the context menu select “Block”.

To unblock a blocked contact:

1. Navigate to Menu > Blocked.
2. Find and select the contact in the list.
3. In the blocked contact profile, click the “Unblock” button.

Learn more about blocking numbers using the mobile and desktop apps in our help center.

Manage the block list in the admin portal

Ringotel administrators can also manage block lists via the admin portal (organisation > Contacts > Blocked).

Learn more about managing block lists via the admin portal in our help center.

That's all for now, but stay tuned as more great features are coming soon. We look forward to your feedback or suggestions.